Privacy policy

At Taaj-Care, your privacy matters to us. We respect your personal information and follow the rules set by the Saudi Personal Data Protection Law (PDPL). This policy explains how we collect, use, protect, and store your data when you shop with us.

1. Information We Collect

We only collect the information needed to process your order and provide a better experience. This may include:

  • Name

  • Phone number

  • Delivery address

  • Email address

  • Payment method (we never store full card details)

  • Order history

  • Basic device and browser information (for website performance)

We do not collect unnecessary or sensitive personal data.

2. How We Use Your Information

Your personal data is used for:

  • Processing and delivering orders

  • Contacting you via call or WhatsApp for delivery updates

  • Providing customer support

  • Improving our website and service

  • Ensuring secure transactions

  • Following Saudi legal requirements

We never sell or misuse your information.

3. Data Protection & Security

We follow Saudi PDPL guidelines and apply strong security measures, including:

  • Encrypted checkout

  • Secure servers

  • Authorized access controls

  • Regular safety checks

Your data is always protected.

4. Sharing Your Information

We only share your information with:

  • Delivery companies (name, phone, address)

  • Payment processors (for secure payments)

  • Government authorities only if required by Saudi law

We never sell or share your information with third-party marketers.

5. Your Rights (Under Saudi PDPL)

As a customer in Saudi Arabia, you have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion

  • Withdraw consent

  • Ask how your data is being used

You can contact us anytime to request these actions.

6. Cookies & Tracking

We use cookies to:

  • Improve website loading

  • Save your preferences

  • Show relevant content

You can disable cookies in your browser at any time.

7. Data Retention

We keep your data only as long as needed to:

  • Fulfill your order

  • Provide customer support

  • Meet Saudi legal requirements

After that, your data is securely deleted or anonymized.

8. Contact Us

If you have questions about your personal data or want to request any privacy-related action, you can reach us directly:

📞 Call & WhatsApp: +966 53 242 3103
📧 Email: info.taajcare@gmail.com

We are available to help anytime.

Our Promise

Your trust is important to us. We keep your information safe, secure, and used only for the purpose of serving you better — in full compliance with Saudi laws.